About Teckro

We founded Teckro to simplify and modernize clinical trials. In fact, thousands of clinical trial investigators and research site staff rely on Teckro to make the most informed decisions for their patients.

That’s where you come in. We’re offering you a role with purpose. Your contribution at Teckro will lead to faster, safer and more efficient clinical trials. Quality of life will be improved. In the end, lives will be saved.

Could you be our newest Teckronaut?

What you’ll Do:

• Fostering high levels of end user support to end users.
• Oversight of end user queries received by Teckro.
• Oversight of accurate data entry to the Teckro Helpdesk system, reporting and trending analysis training.
• Oversight of End-user support by providing effective resolutions.
• Communicate effectively with customers and maintenance of accurate records in our system.
• Assist cross-functional teams with projects to improve processes across the business.
• Perform data quality review of internal and external reports.
• Review of relevant processes and improvement implementation as appropriate to ensure excellence in delivery.
• Constant communication with the team, delivering appropriate feedback.
  

The Ideal candidate will have:

• Teamwork skills with the ability to work with various cultures and backgrounds.
• Ability to work effectively both with a team structure and independently.
• Strong analytical Skills and complex customer issues resolution skills.
• Excellent verbal, written and presentation skills.
• Ability to prioritise tasks and projects while reporting to cross-functional teams.
• Driven to succeed, eager to improve and work under pressure to tight deadlines.

Qualifications Required:

• Degree qualified. Life Sciences or other similar related disciplines preferred.
• A keen interest in / experience in healthcare or clinical research is a plus.
• Fluency in English is required and any additional language is a plus.
• High proficiency in Microsoft Office – especially Microsoft Excel.

Location and Travel: (Limerick)

• Hybrid role - Limerick, Ireland, currently this is set to 3 days per week onsite.
• We also offer flexible start/end times, allowing your schedule to suit your lifestyle
• Note: Regrettably we cannot offer work permit sponsorship for this role to be considered, you must currently be based in Ireland and already hold the necessary legal permissions to work here.

Teckro Benefits:

• 25 days holidays, entitlement increases with length of service
• Pension, available immediately upon joining Teckro
• Healthcare
• Life Insurance
• Share Options
• 50% Maternity leave pay after capped length of service
• Paid Paternity leave scheme
• Bike to Work/ Tax Saver Scheme
• Gym/Wellness Allowance
• Sports and Social Club

We are always looking for amazing people to join our growing team. If you are curious, passionate and motivated, then we want to talk to you!

By submitting your application, you agree that Teckro may collect your personal data for recruiting and related purposes. Teckro's Recruitment Privacy Statement explains what personal information Teckro may process, where Teckro may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Teckro’s use of your personal information.