Field Service & Quality Engineer
ONI
Quality Assurance
Oxford, UK
Posted on Feb 11, 2026
Join ONI and Explore the Boundaries of Scientific Discovery!
At ONI, we are driven by a profound mission: to propel scientific discovery and combat diseases by granting everyone the ability to visualize, comprehend, and share the intricate microscopic details of life. Our revolutionary Nanoimager stands at the forefront of advancing cellular studies on a molecular level, making substantial contributions to the evolution of scientific knowledge.
This is a practical, hands-on hybrid role combining customer-facing field service support (approximately 60%) with in-house quality support activities (approximately 40%), focused on Incoming Quality Control (IQC) and Final Inspection & Quality Assurance (FIQA). This role is ideal for someone early in their engineering career who enjoys working directly with hardware, solving technical problems, travelling to customer sites across the UK and Europe, and contributing to high-quality product delivery. This is not a desk-based role. This involves regular hands-on technical work, customer interaction, and collaboration across Operations.
Key Responsibilities
- Field Service (approx. 60%)
- Perform on-site and remote troubleshooting, repairs, and preventative maintenance of ONI hardware systems
- Travel to customer sites across the UK and Europe
- Support system installations and basic technical training where required
- Accurately document repairs and service activity in internal systems
- Work with senior engineers to investigate recurring issues
- Provide professional, clear communication to customers during service activities
- Support IQC activities including inspection, testing, and documentation of incoming components
- Assist with FIQA checks and final verification prior to shipment
- Follow established work instructions and quality procedures
- Help investigate basic non-conformances alongside Quality and Engineering teams
- Maintain clear and traceable quality documentation
- Support continuous improvement initiatives to reduce rework and improve first-time-pass yield
Quality (approx. 40%)
What we're looking for
- 1–4 years’ experience in a hands-on engineering or technical support role
- Experience working with electromechanical, optical, or electronic systems (can be early-career exposure)
- Practical troubleshooting mindset
- Comfortable using tools and working directly with hardware
- Strong attention to detail and documentation discipline
- Confident communicator with customers and internal teams
- Willingness to travel across the UK and Europe
- High energy, proactive attitude, and willingness to support where needed
- Experience in scientific instrumentation, microscopy, biomedical, or similar environments
- Exposure to quality inspection processes (IQC or final inspection)
- Experience in a Field Service or technical support role
Desirable
At ONI, we understand that a fulfilling career involves more than just challenging work - it's about enjoying a well-rounded experience. When you become a part of our team, you not only contribute to groundbreaking research but also enjoy a range of benefits designed to enhance your life both inside and outside the workplace.
As an equal opportunity employer, we prioritize fairness and respect, ensuring every team member thrives regardless of their background. But that's not all - our perks include:
💰 Competitive Compensation We recognise and reward your talent. Enjoy a competitive salary that reflects your expertise and contributions, ensuring your hard work is recognized.
🌴 Time Off That Counts 28 days of annual leave plus bank holidays and 4 dedicated wellbeing days!
💪 Onsite Gym Facilities Stay active and energized with our convenient onsite gym, promoting your overall health.
🩺 Private Healthcare and Dental Coverage Your health matters to us. Access top-notch medical and dental services, ensuring your well-being is in good hands.
🤝 Inclusive Culture Be a valued member of our diverse, inclusive family. Your unique perspective is celebrated here, fostering a culture of mutual respect and understanding.
🧠 Health Assured Your mental health is essential. Access our comprehensive mental health support services for a balanced work-life experience.
🏦 People’s Pension Secure your future with our pension scheme, investing in your financial well-being beyond the workplace.
🎁 Perks at Work Enjoy exclusive discounts and deals through our perks at work program, adding value to your everyday life.
If you are driven by innovation, eager to make a significant impact in the realm of scientific and medical research, and possess the skills and passion we are looking for, we invite you to apply and be a part of our mission to improve our understanding of the details of life.