Location: US (Remote). Reports to: VP of Customer Success. Current Health is seeking a Customer Success Manager (CSM) to join our team. The CSM is a strategic partner to Current Health’s health system and pharmaceutical customers, responsible for building strong, lasting relationships. We’re looking for someone who will thrive in a fast-moving environment, taking responsibility for ensuring customers achieve their desired strategic outcomes by representing customer needs internally. As the “voice of the customer,” you’ll identify opportunities for collaboration, and provide oversight and support for day-to-day operations. What you’ll do: Manage and grow relationships with existing customers, acting as their primary point of contact; Engage proactively with customers to understand their goals and challenges and offer solutions that align with their needs; Manage customer escalations and ensure issues are resolved quickly and effectively; Serve as the liaison between customers and internal teams, such as product development, logistics, sales, and support, to address customer feedback, resolve issues, and ensure smooth customer operations; Advocate for the customer within Current Health to ensure customer needs are prioritized by gathering customer feedback and communicating product improvement suggestions to the product management team; Monitor customer health metrics, tracking success KPIs, and regularly reporting on customer outcomes to leadership; Conduct regular check-ins and business reviews with customers to assess progress, gather feedback, and discuss future goals; Create and deliver customized reports, presentations, and performance insights to demonstrate the impact of our solutions; Ensure high customer retention and satisfaction levels by delivering exceptional service and support; Manage the customer renewal process, including contracting and pricing; Identify expansion opportunities and collaborate with internal teams to execute on those opportunities; Assist in the development of customer success playbooks and resources; Willing to travel to customers 30% of the time. What you’ll bring: Bachelor’s degree or equivalent experience; 5+ years of experience as a customer success manager, account manager, or in customer success, account management, or customer service roles; Experience managing large, complex health system and/or pharmaceutical customers is strongly preferred; Experience in handling customer escalations and resolving conflicts; Ability to analyze customer data and usage trends to identify areas of improvement (experience with data analytics and reporting is preferred); Understanding of product management and program operations (e.g., logistics, technical support, clinical monitoring) and their impact on customer experience; Strong interpersonal and communication skills; Excellent judgment, problem-solving and critical-thinking abilities; Strong organizational and time management skills; Familiarity with CRM tools, customer success platforms, and analytics software; Knowledge of customer success best practices and frameworks is preferred; Comfortable taking initiative, asking questions, and collaborating across internal teams.