Location: US (Remote)Reports to: VP of Customer SuccessCurrent Health is seeking a Customer Success Manager (CSM) to join our team. The CSM is a strategic partner to Current Health’s health system and pharmaceutical customers, responsible for building strong, lasting relationships. You will ensure customers achieve their desired strategic outcomes, represent customer needs internally, identify opportunities for collaboration, and provide oversight and support for day-to-day operations.What you’ll do:- Manage and grow relationships with existing customers as primary point of contact- Engage proactively to understand goals and challenges and offer aligned solutions- Manage customer escalations to quick and effective resolution- Liaise with product, logistics, sales, and support to resolve issues and ensure smooth operations- Advocate for customers by communicating product improvement suggestions- Monitor customer health metrics, track success KPIs, and report outcomes to leadership- Conduct regular check-ins and business reviews; create and deliver customized reports and insights- Ensure high retention and satisfaction; manage renewal process including contracting and pricing- Identify expansion opportunities and collaborate to execute- Assist in developing customer success playbooks and resources- Willing to travel to customers ~30%What you’ll bring:- Bachelor’s degree or equivalent experience- 5+ years in customer success/account management/customer service; experience with large, complex health system and/or pharmaceutical customers strongly preferred- Experience handling escalations and resolving conflicts- Ability to analyze customer data and usage trends; data analytics/reporting preferred- Understanding of product management and program operations (logistics, technical support, clinical monitoring)- Strong interpersonal/communication skills; excellent judgment and problem-solving- Strong organizational/time management; ability to manage multiple accounts- Familiarity with CRM tools, customer success platforms, and analytics software- Knowledge of customer success best practices preferred; proactive, collaborative approach